Quest Travel Jordan – DMC LTD (“Quest Travel,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our clients, partners, suppliers, and website users.

This Privacy Policy explains how we collect, process, store, and protect personal data in compliance with:

Applicable laws of the Hashemite Kingdom of Jordan
The General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable
International data protection best practices

By using our website or engaging our services, you acknowledge and agree to the terms of this Privacy Policy.

1. Data Controller

Quest Travel Jordan – DMC LTD
A Limited Liability Company incorporated under the laws of the Hashemite Kingdom of Jordan.

For the purposes of the GDPR (where applicable), Quest Travel acts as the Data Controller for personal data collected directly from clients, B2B partners, and website users.

In certain circumstances (e.g., when acting on behalf of a European tour operator), Quest Travel may act as a Data Processor, processing data strictly according to contractual instructions.

2. Categories of Personal Data Collected

2.1 Data Provided Directly

We may collect:

Full name
Email address
Phone number
Company name
Country of residence
Job title (for B2B agents)
Travel preferences
Passport details (when legally required)
Special requests (dietary, accessibility, health information voluntarily disclosed)
Any other information provided via forms or correspondence

2.2 Booking-Related Data

For confirmed services, we may process:

Traveler identification details
Arrival/departure information
Emergency contact information
Billing details

Payment card information is processed securely through certified third-party payment gateways and is not stored by us.

2.3 Automatically Collected Data

Through cookies and analytics tools, we may collect:

IP address
Browser and device type
Pages visited
Session duration
Referring URLs

3. Legal Basis for Processing (GDPR Article 6)

Where GDPR applies, we process personal data based on:

Contractual Necessity – To perform travel services or respond to booking inquiries.
Legitimate Interests – To operate, improve, and promote our services, provided such interests do not override your rights.
Legal Obligations – Compliance with regulatory, tax, tourism, or security laws.
Consent – For marketing communications and newsletter subscriptions.

Where consent is relied upon, it may be withdrawn at any time.

4. How We Use Personal Data

Personal data may be used to:

Prepare and manage travel programs
Coordinate services with hotels, transport providers, and suppliers
Communicate booking confirmations and updates
Issue invoices and process payments
Respond to inquiries
Send marketing communications (with consent)
Improve website functionality
Ensure compliance with legal obligations

We do not engage in automated decision-making or profiling that produces legal effects.

5. Data Sharing & International Transfers

To deliver travel services, we may share personal data with:

Hotels
Transportation providers
Guides and activity operators
Event venues
Insurance providers (where applicable)
IT and hosting providers

For European B2B agents and EU-based travelers:

Where personal data is transferred outside the European Economic Area (EEA), including to Jordan, such transfers are conducted under appropriate safeguards, including:

Contractual agreements
Standard contractual clauses (where applicable)
Adequate technical and organizational measures

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfill contractual obligations
Meet accounting and tax requirements
Comply with legal obligations
Resolve disputes

After the retention period, data is securely deleted or anonymized.

7. Data Security Measures

We implement appropriate technical and organizational measures including:

Secure servers
Encrypted communications (SSL)
Restricted internal access
Password-protected systems
Regular security monitoring

While we take reasonable precautions, no digital system can guarantee absolute security.

8. Your GDPR Rights (For EU Data Subjects)

If you are located within the European Union, you have the following rights:

Right of Access – To obtain confirmation and a copy of your personal data.
Right to Rectification – To correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – Subject to legal limitations.
Right to Restriction of Processing
Right to Data Portability
Right to Object to Processing
Right to Withdraw Consent
Right to Lodge a Complaint with your local Data Protection Authority.

Requests may be submitted using the contact details below.

9. Cookies & Tracking

We use cookies to:

Improve website functionality
Analyze traffic
Enhance user experience

Where required by EU law, users are provided the option to accept or manage cookie preferences.

For full details, please refer to our Cookie Policy.

10. Marketing Communications

We send newsletters and marketing communications only where:

You have opted in, or
There is a legitimate B2B interest

You may unsubscribe at any time via the unsubscribe link or by contacting us.

11. Children’s Data

Our services are not intended for minors under 18. We do not knowingly collect children’s data without parental or guardian authorization.

12. Changes to This Policy

Quest Travel Jordan – DMC LTD reserves the right to amend this Privacy Policy at any time.

Updates will be posted on this page with a revised effective date.

13. Contact Details

For privacy-related inquiries or to exercise your rights:

Quest Travel Jordan – DMC LTD
Email: info@questtravel-jo.com
Website: www.questtravel-jo.com

Privacy Policy